Free Standard Delivery: * Free Standard Delivery is only available in the Continental United States.
Most of our small products will be shipped via FedEx Ground.
We will update you as to when your product will be ready after the order is placed. Please feel free to contact us if you have a question regarding lead time.
Free Curbside Delivery: * Free Curbside Delivery is only available in the continental United States.
We offer Free Curbside Delivery for your furniture. With curbside delivery, you will be responsible for taking the furniture from the truck into your home or business.
The vast majority of our furniture is delivered by one of a few blanket wrap shippers that we partner with. They are involved in the delivery process from beginning to end and thus have a personal interest in seeing that your furniture is delivered on time and in pristine condition. We have found their level of service to be far superior to other methods of shipping where furniture passes through a multitude of hands and has greater exposure to damage. Your furniture is well protected using an appropriate number of furniture pads.
Please inspect your furniture for any visible signs of damage. In the rare chance that any furniture is damaged it will be either repaired locally by a local craftsman, brought back to the builder to be repaired, or replaced as warranted.
Inside Delivery of our furniture will be done by the same professional delivery crew as our curbside delivery. However, with the Inside Delivery your furniture will be brought in to your home or business and set up where you need it. Request a quote now by emailing us at firstname.lastname@example.org, or by calling or texting us at 216-269-5748.
On ocassion, we use PackShip USA for our deliveries. With PackShip, a variety of packaging materials may be used. Foam-In-Place (FIP) is manufactured foam that is dispensed with a machine in a liquid state. It expands and conforms to the object, creating a mold as it sets up. This creates a custom fit around the touch points of the furniture piece. A gray film is placed between the furniture and the liquid foam so the FIP does not touch the furniture. After boxing, large furniture pieces are strapped to pallets for easy transferring by the carrier.
Delivery: After the furniture is thoroughly packed, it is shipped via less-than-truckload (LTL) common carrier. PackShip USA will wll contact you schedule delivery.
After unloading and before the driver leaves, you should inspect the furniture for damage. Product damage is rare, however, if damage is found, please note the damage in the appropriate box on the Delivery Receipt (provided by the driver) and then sign. Contact us immediately immediately and a claim will be filed. Also note any damage to the box. The delivery time for the Curbside Delivery method is 10 - 14 business days.
In Home Delivery: When furniture is shipped to a customer for inside delivery with set up, a specialty carrier such as Bekins or Mayflower will perform the delivery to the customer's home with two men. Once the shipment arrives to the destination terminal, PackShip USA will call you to schedule delivery.
The carrier will deliver the furniture in a 45' or 48' tractor trailer unit. The delivery will be made with two men and the trailer will have a ramp and/or liftgate. The two men will carry the furniture to the room(s) requested and set up the furniture (i.e., assemble beds, place hutch tops on hutch bases, etc.). After unloading and before the drivers leave, you should inspect the furniture for damage. Product damage is rare, however, if damage is found please note the damage in the appropriate box on the Delivery Receipt (provided by the driver) and then sign. Contact us immediately to let us know about the damage.
*All flat rate or free delivery is available only in contiguous 48 states.
If you are not completely satisfied with any of our finished products, you can return it within 30 days of receiving the product. We will refund you the cost of the item minus shipping in both directions.
For any custom ordered furniture we will correct any defects or replace any pieces that can not be repaired.
Questions? Call or text us at 216-269-5748 or email us at email@example.com.