Our Mission

SHIPPING

Contact us by telephone at 216-269-5748. Or if you prefer by email at amishavenue@oh.rr.com.

 

Standard Shipping: Most of our products will be shipped via FedEx Ground. The majority of these items ship in 4-6 weeks.

 

Green - We reuse boxes whenever possible. We believe that it is our responsibility to be environmentally friendly, so we utilize boxes that have been gently used once before.

Larger items are shipped by PackShipUSA.

Your furniture will be picked up from our Amish builders and transported with care.

There are two shipping options available through PackShip USA. They are Curbside Delivery or In Home Delivery with Set Up. While this shipping is not inexpensive, if you compare the overall price of our Amish hand crafted products to the price of the same item in a store you will see a significant savings by buying form The Amish Avenue.

Curbside Delivery: A variety of packaging materials may be used. Foam-In-Place (FIP) is manufactured foam that is dispensed with a machine in a liquid state. It expands and conforms to the object, creating a mold as it sets up. This creates a custom fit around the touch points of the furniture piece. A gray film is placed between the furniture and the liquid foam so the FIP does not touch the furniture. After boxing, large furniture pieces are strapped to pallets for easy transferring by the carrier.

Delivery: After the furniture is thoroughly packed, it is shipped via less-than-truckload (LTL) common carrier. PackShip USA will wll contact you schedule delivery.

 The delivery will be made with one driver and the trailer will not have a liftgate. It is your responsibility to unload your Amish Furniture from the truck. Extra charges will apply if you request to have the furniture brought into yoiur home.

After unloading and before the driver leaves, you should inspect the furniture for damage. Product damage is rare, however, if damage is found, please note the damage in the appropriate box on the Delivery Receipt (provided by the driver) and then sign. Contact us immediately immediately and a claim will be filed. Also note any damage to the box. The delivery time for the Curbside Delivery method is 10 - 14 business days.

In Home Delivery: When furniture is shipped to a customer for inside delivery with set up, a specialty carrier such as Bekins or Mayflower will perform the delivery to the customer's home with two men. Once the shipment arrives to the destination terminal, PackShip USA will call you to schedule delivery.

The carrier will deliver the furniture in a 45' or 48' tractor trailer unit. The delivery will be made with two men and the trailer will have a ramp and/or liftgate. The two men will carry the furniture to the room(s) requested and set up the furniture (i.e., assemble beds, place hutch tops on hutch bases, etc.). After unloading and before the drivers leave, you should inspect the furniture for damage. Product damage is rare, however, if damage is found please note the damage in the appropriate box on the Delivery Receipt (provided by the driver) and then sign. Contact us immediately to let us know about the damage.

*All flat rate or free shipping avasilable only in contiguous 48 states.

 

Return Policy

If you are not completely satisfied with any of our finished products, you can return it within 30 days of receiving the product. We will refund you the cost of the item minus shipping in both directions.

For any custom ordered furniture we will correct any defects or replace any pieces that can not be repaired.

 

 

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