FAQ

                                       

Frequently Asked Questions

Q: How may I contact you?

A: We can be reached either by telephone at (216)269-5748, or by email at amishavenue@oh.rr.com

Q: Will you share my information with anyone?

A: Your privacy is impoortant to us. We will never share your information with anyone.

Q: What Are The Advantages Of Ordering Over The Internet? Why The Amish Avenue?  

A: There Are Many Advantages! Convenience, Comfort and Price Are Just A Few! We Believe That Experience AND EXTREME Customer Service Is What Sets Us Apart From Our Competition! We Have Been Dealing With Our Amish Friends For Almost 10 Years Now and Have Forged Many Relationships. To Some People, The Internet Is A Big, Scary Place. We Take Pride In Treating Our Customers Just As We Would Our Family. You're Never A Number At The Amish Avenue!

Q: Are These Pieces Really Amish Made?

A: Absolutely! All of Our Hand Crafted Amish Furniture, Wooden Toys, Oak Shelves, Decor and Gifts are Amish Made.

Q: Why Are Amish Made Pieces So Special?

A: There Are Many Skilled Amish Craftsmen. There Are Also Some That Aren't. We Have taken Special Care In Choosing To Represent Only The Finest! They Take A Great Deal of Pride In Building Using Only The Highest Grade Materials And Time Proven Methods!

Q: How Long Will It Take For My Order To Arrive?

A: Most pieces will ship in 4 to 6 weeks. To Keep Costs To Our Customers Down We Generally Visit Our Builders Every 2-4 Weeks (Depending Upon Sales Volume) To Pick Up Product. Please Allow 2-6 Weeks for Delivery. Remember That These Pieces Are Hand Crafted and In High Demand. If An Item Is On Backorder It Usually Takes 4-8 Weeks To Replenish Stock. If That Is The Case We Will Notify You Concerning Status. You Will Then Have the Option Of Cancelling Or Proceeding With Your Order. You Will NEVER Be Charged Until You Give Us Authorization To Process Your Order.

Q: Do You Have A Store We Can Visit?

A: There Are Many Costs associated With Owning a Retail Store. That Cost Must Be Passed On To The Customers Through Higher Prices In Order For The Store To Survive. We Have No Such Costs So We Can Offer Superior Hand Crafted Pieces At Affordable Prices! While We Don't Have A Physical Location To Visit We Have Gone To Great Lengths To Make Your Shopping Experience With Us An Enjoyable One.

Q: What Forms Of Payments Do You Accept?

A: We Accept Money Orders, Checks, Visa, MasterCard and Discover. If Sending A Personal Check Please Allow 10 Days For The Check To Clear Before We Process Your Order.

Q: How Can I Be Sure My Personal Information Is Protected If I Order Online?

A: Rest Assured! We Use The Most Advanced Encryption Available Today To Keep Your Privacy Safe! Your Credit Card Information is 100% Secure and Converted Into An Encrypted Code Before It Is Transmitted To Us.

Q: How Will My Order Be Shipped?

A: Most Pieces Are Shipped via UPS Ground, Fedex Ground or Priority Mail to Destinations In The Continental United States. We Use Parcel Post for Shipments To Alaska, Hawaii, Puerto Rico, APO/FPO and PO Boxes. In these Cases Additional Charges May Apply. We Use Packship USA for Larger Pieces That Exceed Size Limits For Our Other Carriers. They Pack Every Piece Extremely Well and Everything Is 100% Insured against Damages.

Q: What Is Your Return Policy? Is Satisfaction Guaranteed?

A: Yes! Items Can Be Returned For Credit Or Exchanged (Minus 20% Restock Fee and Shipping Charges) Within 30 Days If Not Satisfied. Please Include All Of The Packing Materials and Documentation Along with the Returned Piece. If The Piece Is Returned UNDAMAGED, We Will Give You Credit minus 20% restocking fee and return shipping. Any Custom Made Pieces CAN NOT BE RETURNED.

Q: How Do I Order?

A: Ordering Is Simple! Just Click Your Items into the Shopping Cart and Click Checkout When You're Finished. The System Will Walk You Right Through The Process!

Q: I'm Not Comfortable Ordering Over Internet. Can I Call In An Order?

A: Yes. Our Number Is 216-269-5748. Please Be Sure To Have A List Including The Products You Wish To Order, The Item Name, Code Number and Quantity. Please Have Your Credit Card With You At The Time Of Your Order.

 

Wooden Trash Bin     Wooden Wine Cabinet     Wooden Rocking Horse     Rolltop Desk     Oak Jewelry Armoire    Reclaimed Wood Table